Mind Your Medical and Dental Manners

For years, independent physician offices, group practices, hospitals and dental practices have been on a mission to create and sustain patient-centered excellence and outcomes.  While there has always been a constant change in healthcare, the landscape is transforming at a rapid pace with a renewed sense of urgency to place the patient at the center of the clinical encounter. 

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and the potential financial impact of Value-Based Purchasing (VBP) have elevated the patient experience and satisfaction to one of the most pressing issues many health care facilities face.  In fact, the financial health of numerous organizations now depends upon it.   

Studies show that the utilization of proper medical/dental manners and protocols, as well as perceived effective communication between the Health Care Provider and the patient, not only improves health outcomes, but also overall patient satisfaction.  

The Harvit Group offers strategies and scientific, evidenced-based solutions to help create and increase a positive patient experience. They utilizes tailor- made training presentations designed to educate Healthcare Professionals on the often overlooked nuances of communication skills that  foster engagement and understanding and lead to a better experience for both the patient and caregivers. The training emphasizes empathy and how it may be perceived, the science behind fear and how it may contribute to the overall patient experience, the consequences of body language, health literacy, and much more.

The Harvit Group has been retained by numerous health care organizations and associations.  Some of those include:

  • Atlantic Health Systems -  Carol G. Simon Cancer Centers -
    Morristown, New Jersey

  • Practice Management Institute - San Antonio, Texas

  • America College of Healthcare Executives

  • West Virginia State Medical Association

  • West Virginia University School of Medicine

  • Marshall University School of Medicine

  • Cabell Huntington Hospital - Huntington, West Virginia

  • Monongahela Valley Hospital - Fairmont, West Virginia

  • West Virginia Primary Care Association

  • Dynamic Physical Therapy

  • West Virginia Medical Group Managers Association